"Each friend represents a world in us, a world possibly not born until they arrive." Anaïs Nin

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Monday, August 8, 2011

How to Recognize a Deaf Customer

I ran across this excellent article by Spencer Clark on how to recognize deaf customers. These are excellent tips for customer service etiquette. Every business or public organization should read this and pass along to their employees and volunteers.


This really should be posted at every work station.


  1. I'll be the one nodding away and paying twice the price with a smile :)

  2. Oh, dear! I hope they are honest and give you your money back! I always look for the screen on their monitor and mention I'm deaf.